SeaCorals - Unauthorized credit card charge.

Concord, California 1 comment
Not resolved

Unauthorized credit card charge.Extra Charge for shipping was not included in original order and charge to my credit card after items were shipped and without notifying me of the extra 10$ charge for a 20lb bag of gravel.

The hidden fee is stated on their website however, the font was extra small and I assumed any "extra charges" would show up on the order BEFORE checking out and confirming the order.

There is also a discrepancy on their shipping info page.They say that there is a 10$ charge for 25 pound bag NOT 20 pound, which is what I bought.

Review about: Aquarium Substrate.

Comments

Anonymous
#1147650

Agreed. Their customer service is horrendous, and they refuse to investigate any known issues.

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